Terms of service
Last updated: September 3, 2026
Welcome to Rasheva. By accessing our website or purchasing products from our store, you agree to the following Terms of Service. Please read them carefully before using our website.
1. General Terms
By using the Rasheva website, you confirm that you are legally able to enter into an agreement under applicable law.
We reserve the right to update, modify, or discontinue any part of our website, products, services, or these Terms of Service at any time.
2. Products & Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, and other information on our website are accurate.
However, product colors, packaging, appearance, or other details may vary slightly from images displayed online.
We reserve the right to correct errors, update product information, and change product availability or pricing without prior notice.
3. Orders
When you place an order with Rasheva, you are making a request to purchase the selected products.
We reserve the right to accept, cancel, or refuse an order when necessary, including in cases of incorrect pricing, product availability, suspected fraudulent activity, or inaccurate customer information.
You are responsible for providing accurate contact and delivery information when placing an order.
4. Pricing & Payments
All product prices displayed on our website are shown in AED, unless otherwise stated.
Prices may change at any time without prior notice.
We may offer different payment methods, including Cash on Delivery (COD) and online payment options where available.
For Cash on Delivery orders, payment is collected when your order is delivered.
5. Shipping & Delivery
We aim to process and deliver orders within the estimated delivery timeframe displayed on our website.
Delivery times are estimates and may be affected by factors outside our control, including courier delays, weather, incorrect delivery information, or other unforeseen circumstances.
Customers are responsible for providing a complete and accurate delivery address and contact number.
6. Returns & Refunds
Returns, exchanges, and refunds are subject to our Return & Refund Policy.
Products may be subject to specific eligibility requirements, including product condition and packaging requirements.
Please review our Return & Refund Policy before placing an order.
7. Order Cancellation
If you wish to cancel an order, please contact our customer support as soon as possible.
Once an order has been processed or shipped, cancellation may no longer be possible.
8. Website Use
You agree not to:
- Use our website for unlawful purposes.
- Attempt to gain unauthorized access to our website or systems.
- Interfere with the operation or security of our website.
- Copy, reproduce, or misuse our website content without permission.
- Submit false or misleading information.
9. Intellectual Property
All content on the Rasheva website, including logos, graphics, text, images, product descriptions, designs, and other materials, may be owned by or licensed to Rasheva and is protected by applicable intellectual-property laws.
You may not reproduce, modify, distribute, or use our content commercially without prior written permission.
10. Third-Party Services
Our store may use third-party services such as payment processors, delivery companies, analytics providers, advertising platforms, and other service providers.
These services may have their own terms and privacy policies, and their use may be subject to those terms.
11. Limitation of Liability
To the extent permitted by applicable law, Rasheva will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including delivery delays, technical problems, third-party service interruptions, or events outside our control.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.
12. Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of our website after changes are posted means you accept the updated Terms.