Refund policy

Last updated: September 3, 2026

At Rasheva, we want you to be satisfied with your purchase. This Return & Refund Policy explains when an order may be eligible for a return, replacement, or refund.

1. Return Eligibility

You may request a return if:

  • 📦 You received the wrong product.
  • 💔 The product arrived damaged or defective.
  • ❌ The product is significantly different from what was ordered.

For hygiene and safety reasons, opened or used skincare, cosmetics, perfumes, and personal-care products may not be eligible for return unless the product arrived damaged, defective, or incorrect.

2. Return Timeframe

Please contact us within 7 days of receiving your order if you believe your order qualifies for a return.

Requests submitted after this period may not be accepted.

3. Condition of Returned Products

Eligible products should be:

  • Unused and unopened.
  • In their original packaging.
  • In the same condition in which they were received.
  • Accompanied by reasonable proof of purchase/order details.

4. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible.

We may request clear photos or videos of the product and packaging so we can investigate the issue and arrange an appropriate solution.

Depending on the situation, we may offer:

  • 🔄 A replacement product
  • 💰 A refund
  • 📦 Another appropriate resolution

5. Refunds

If your refund is approved, the refund will be processed using the applicable payment method or another suitable method agreed upon with you.

For Cash on Delivery (COD) orders, we may request the necessary information to process an approved refund.

The time required for a refund to reach you may vary depending on the payment provider or financial institution.

6. Change of Mind

Returns based solely on change of mind, incorrect product selection, or personal preference may not be accepted, particularly for opened or used beauty, skincare, perfume, and personal-care products.

7. Delivery Refusals & Failed Deliveries

If a customer refuses delivery or provides an incorrect/incomplete address or contact information, the order may be treated as a failed delivery.

Any applicable delivery, return-to-sender, or handling charges may be deducted from a refund where permitted.

8. How to Request a Return

To request a return or report a problem with your order, contact us with:

  • Your order number
  • Your name
  • The reason for the request
  • Photos/videos where applicable

Contact:
📧 Email: jnzbbusiness@gmail.com

you can contact our Customer Support team directly through the Customer Support section on our store.

Our team will be happy to assist you with your order, returns, refunds, or any other inquiries.

9. Policy Updates

Rasheva may update this Return & Refund Policy from time to time. Any changes will be published on this page with a revised “Last updated” date.