Privacy policy

Last updated: September 3, 2026

At Rasheva, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our online store.

1. Information We Collect

When you place an order or interact with our store, we may collect information such as:

  • Full name

  • Delivery address

  • Email address

  • Phone number

  • Order and purchase details

  • Information you provide when contacting our customer support

We may also automatically collect certain information about how you use our website, such as your device type, browser, IP address, and pages you visit.

2. How We Use Your Information

We may use your information to:

  • 🛍️ Process and deliver your orders

  • 📦 Provide order updates and delivery information

  • 💬 Respond to your questions and customer-service requests

  • 🔒 Help prevent fraud and unauthorized activity

  • 🌐 Improve our website, products, and shopping experience

  • 📢 Send promotional communications where permitted and where you have consented

3. Payment Information

Payments may be processed through third-party payment providers. Rasheva does not intentionally store your complete payment card information on our own systems.

For Cash on Delivery (COD) orders, we use the information you provide to process and deliver your order.

4. Sharing Your Information

We may share necessary information with trusted service providers that help us operate our business, including:

  • Delivery and shipping companies

  • Payment service providers

  • E-commerce and website service providers

  • Customer-support and technology providers

We only share information when reasonably necessary to provide our services, process your orders, maintain our website, or comply with legal requirements.

5. Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage, remember preferences, and provide relevant marketing.

You can manage or disable cookies through your browser settings, although some website features may not work properly if cookies are disabled.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Third-Party Services

Our website may use third-party services and applications to provide payment processing, analytics, advertising, shipping, or other functionality. These providers may process information according to their own privacy policies.

8. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to request access, correction, deletion, or information about how your data is used.

To make a privacy-related request, please contact us using the information below.

9. Children's Privacy

Our website is not intended for children to provide personal information without appropriate parental or guardian involvement. We do not knowingly collect personal information from children for purposes that are prohibited by applicable law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or legal requirements. Any updated version will be posted on this page with a revised “Last updated” date.